The Ellifo platform is to be used solely for institutional management and educational purposes. Any attempt to use the platform for unauthorized data scraping, spamming, or malicious activities is strictly prohibited.
In practice, this covers day-to-day activity such as recording attendance, managing admissions and fee collection, generating report cards and certificates, and communicating with staff, students, and parents through the platform's built-in messaging tools. It does not extend to activities like harvesting contact lists for purposes unrelated to your institution, sending unsolicited bulk communication outside normal school correspondence, attempting to bypass API rate limits or access controls, or uploading files intended to disrupt or compromise the platform. Institutions found in breach of this policy may have the relevant account access suspended while the matter is reviewed, and repeated or serious violations may result in termination of service.
Institutions are responsible for maintaining the confidentiality of their administrative and faculty credentials. Ellifo is not liable for unauthorized access resulting from shared or weak passwords.
Each institution designates its own administrators, who in turn provision accounts for teachers, accountants, and other staff with role-based access appropriate to their responsibilities. We recommend using unique, strong passwords for every account, enabling any available two-factor authentication, and promptly revoking access when staff members leave or change roles. Ellifo will never contact you by email, phone, or message to request your password — treat any such request as fraudulent and report it to our support team immediately.
We aim for 99.9% uptime. Planned maintenance will be communicated at least 24 hours in advance via the administrative dashboard.
Uptime is measured across our production environment on a monthly basis. Wherever practical, planned maintenance windows are scheduled outside typical school operating hours to minimize disruption, and status updates are posted as a banner on the administrative dashboard and, where relevant, sent to the registered institutional email address. Events outside our reasonable control — such as internet backbone outages, upstream hosting incidents, or force majeure events — are excluded from our uptime commitment, though we will keep affected institutions informed as we work to restore service.
